Frequently Asked Questions

SnipRelay is a bot for Discord and Telegram that lets you clip, trim, and share videos directly in your chat. Just paste a video URL, specify start and end times, and get a native video file delivered to your conversation. No more downloading files manually or using sketchy websites.

For Discord: Click the 'Add to Discord' button on our homepage and select the server you want to add it to. You'll need 'Manage Server' permissions.

For Telegram: Search for @SnipRelayBot or click the 'Add to Telegram' button. You can use it in private chats or add it to groups.

Use the /snip command followed by the video URL and time range:

/snip https://youtube.com/watch?v=xyz 1:30 2:00

This clips from 1 minute 30 seconds to 2 minutes. Time format supports MM:SS or HH:MM:SS.

Discord:
Free: 60 seconds max
Premium: 10 minutes max

Telegram:
Free: 3 minutes max
Premium: 20 minutes max

GIFs (all platforms):
Free: 3 seconds max
Premium: 20 seconds max

Free users get clips up to 720p resolution. Premium users get up to 1080p resolution. We automatically select the best quality that fits within platform file size limits.

Free users: 10 clips per day
Premium users: Unlimited clips

The daily limit resets at midnight UTC.

Free users: 1 request per 15 minutes
Premium users: 10 requests per minute

This prevents abuse while allowing normal usage. Premium users can queue multiple clips quickly.

Yes, free clips include a small SnipRelay watermark. Premium users get clean clips with no watermark.

SnipRelay supports over 10,000 websites including:

Popular: YouTube, Twitch, TikTok, Twitter/X, Instagram, Facebook
Video: Vimeo, Dailymotion, Reddit, Rumble, Kick
Audio: SoundCloud, Bandcamp, Mixcloud
Regional: Bilibili, Niconico, VK

If it plays online, we can probably clip it! Check our Commands page for the full platform list.

Some videos may not work due to:

• Age-restricted content requiring login
• Geographic restrictions (geo-blocked)
• Private or members-only content
• DRM-protected streams
• Recently uploaded (still processing)

If you believe a video should work, contact support with the URL.

Premium unlocks:

• Longer clips (up to 10-20 minutes depending on platform)
• Higher resolution (1080p)
• No watermark
• 3 concurrent jobs (instead of 1)
• Unlimited daily clips
• Faster rate limits (10 req/min vs 1 req/15min)
• Priority processing

Personal Premium (€4.99/mo):
Tied to your Discord/Telegram ID. Premium benefits follow you to any server or chat you use.

Server Premium (€9.99/mo):
Tied to a specific Discord server. Everyone in that server gets Premium benefits, even free users. Great for community owners.

A Day Pass (€1.99) gives you 24 hours of Premium access. Perfect for one-time projects or trying out Premium features before subscribing.

Yes! You can cancel anytime from your dashboard. Your Premium benefits continue until the end of your billing period. No questions asked.

Clip processing time depends on:

• Video length and quality
• Source platform speed
• Current server load

Most clips complete in under 60 seconds. Use /status to check progress. If it's stuck, try canceling and resubmitting.

Try these steps:

1. Check our System Status page
2. Make sure you're using slash commands (/snip) not text commands
3. On Discord: Verify the bot has permissions in the channel
4. On Telegram: Make sure you started the bot with /start first

If issues persist, contact support.

Discord has file size limits (25MB for free servers, 50MB for boosted). We automatically optimize for these limits, but very high quality sources or long clips may exceed them.

Try:
• Shortening the clip duration
• Using /snipmute for visuals without audio
• Telegram supports larger files (50MB) if Discord limits are too restrictive

To use Premium on Telegram:

1. Log in to your Dashboard (via Discord)
2. Go to Settings
3. Click 'Generate Telegram Link Code'
4. In Telegram, send /link to the bot

Your accounts are now linked and Premium benefits apply to both platforms.